Terms & Conditions

We hope that you love your fabric and enjoy planning your interior scheme. Putting creativity to one side here's all the necessary and practical bits and bobs that we need to mention...

Measurements:

Prices are per linear metre with an average usable fabric width of 137cm (actual fabric widthapprox 150cm). Please note both fabric widths and pattern repeats are given as approximates, to be used as a guide in selecting how many metres to buy. It is the responsibility of the person sewing the fabric/making up curtains to measure actual pattern repeats prior to cutting. Minimum order quantity is 1 metre.

Fabric use/suitability:

Please note that linen fabrics can sometimes be delicate. Please select a fabric that best suits the way you live. In selecting a pure (100%) linen fabric (code A). Be aware that pure linen is made from natural fibres. Our pure linen is suitable for blinds, curtains and cushions. We would recommend this fabric base for occasionally-upholstery use only for example: a bedroom or landing sofa not for furniture in daily/regular use.

Code B fabrics are a heavier weight linen/cotton blend making them perfect for ALL types of soft furnishing and UPHOLSTERY (30.000 martindale abraison testing result - far exceeding the British testing standards for general domestic upholstery).

Whilst our fabrics are printed and tested to approved British standards any natural linen by nature will fade over time if exposed directly to sunlight. Please ALWAYS use a good quality lining fabric with your curtains or blinds to minimise the long term effects of bright light.

Swatches & Colour:

We do offer a swatch service in order to help you make the right selection prior to ordering fabric lengths. Please do to 'SHOP ONLINE' to order swatches.

We would always advise ordering fabric swatches prior to placing a fabric length order. We would recommend you keep your swatch for at least 24 hours so that you can see it in different lights throughout the day prior to placing full orders. As with any paint colours and room schemes some colours may alter slightly in different light.

Our swatches are now free of charge for up to 5 swatches (postage & packaging£2.50). For between 5 - 10 swatches we charge £4.50 postage & packaging. The maximum number of swatches we can send out on this basis is 10 (different designs). If your swatch order exceeds this we will contact you prior to dispatch to ask for your preferred selection. We are unable to process multiple swatch orders of the same prints (other than to approved trade stocksits). Please do hot hesitate to contact us should you wish to discuss this further.

We charge £2.50 - £3.50 for a larger swatch approximately A4 in size (postage & packaging as above). We would recommend seeing a larger swatch for a larger pattern. If you would rather not purchase a large swatch please contact us as we will happily email you a photo of a full print.

Please note that whilst we endeavour to colour match every fabric as closely as possible, as with any printed fabric on a natural fibre such linen, colour appearance may vary slightly from batch to batch. Linen fibres themselves also occasionally vary according to crop. With this in mind please order your fabric as close to the time of ordering a swatch.

Payment & Refunds:

Whilst we hope that you are delighted with your fabric…

Please note that once your fabric has been cut your order it is non-refundable unless faulty. We are unable to give refunds for unwanted fabric. In the event of a fault please notify us within 7 days of delivery.

This does not affect your statutory rights.

ALL lampshades are hand made to order so please allow 5-10 working days for delivery and ALWAYS double check your selected size, colour and fitting (ceiling or table lamp base).

Our lampshades come with a white flame retardant lining. They are supplied with a converter plug to fit both British and European fittings. (That's the little flick out circle in the middle). Lampshades are packed in a double walled box and dispatched via Parcelforce.

Washing & Care:

Our fabrics are suitable for dry clean only. We are unable to offer a stain protection service however you may wish to apply your own scotch guard spray- on coating.

If you wish to use your fabric to make cushions please always use a fire retardant interliner in accordance with section S.8 (4)(b) of The furniture & Furnishings (fire)(safety) Regulations 1988 No 1324 (Consumer Protection)

Delivery:

We currently deliver to UK and:

USA

Canada

Australia

Switzerland

Norway

Netherlands

Belgium

France

Germany

Italy

Portugal

Spain

If you are outside this area it will not be possible to process your order currently through our site however please email us at sales@zoeglencross.com with details of your order and we'll be able to quote your delivery charge and process your order.

Delivery charges are calculated based on the weight of the order. The delivery charge for the is added to your order total at point of check-out once you have entered your postcode.

Orders under two metres will be charged at £4.50

When ordering over 2 metres your delivery charge will be as follows:

2-5 metres: £11.50 sent on a roll

5- + metres: £14.95 sent on a roll

Lampshades £13.50 delivery charge - sent Parcelforce Express. All lampshades are hand made to order so please allow 5-10 working days for delivery.

We reserve the right to update our shipping charges.

FABRIC LENGTHS: Our delivery timescales are estimates. For fabric already in stock please allow 10-14 working days for your order to be delivered. Should a fabric be out of stock your order may take up to 28 days to deliver however we will notify you as soon as possible if your selected fabric is out of stock and advise as to expected stock arrival dates. If you wish to cancel your order at that time you would of course receive a full refund. Should an item be out of stock and make up part of a multiple order your fabrics that are available can be dispatched and you will not be charged for the subsequent delivery.

We will endeavour to inform you of any delivery delays. We are not liable for any consequent delivery delay once dispatched.

Please note: ALL DELIVERIES MUST BE SIGNED FOR. Should you miss your delivery you will receive a card from the shipping company advising you as to how to retrieve your item.

ALWAYS CHECK FOR ANY DAMAGE TO PACKAGING UPON DELIVERY OF YOUR ORDER. It is the responsibility of the customer, regardless of delivery address, to ensure the goods received are as ordered (ie: correct design, colour and quantity), and are of a satisfactory quality. In the event of a discrepancy the customer must notify us within 7 days of delivery.

If for any reason your packaging is damaged please do not accept delivery (transit insurance will not cover damaged good once signed for) and contact us as soon as possible. You can request a damaged freight report from the driver.

Title: Title to and ownership of the relevant goods will remain the absolute property of Zoe Glencross Ltd until full payment is received.

Payment security:

Your payment security is of utmost importance to us so our payments are automatically processed through Stripe: www.stripe.com. Should you wish to find out more go to their FAQs page on security.

Zoe Glencross Privacy Policy:

When someone visits

www.zoeglencross.com we use third-party services, Google services, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This

information is processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our

website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

For the purpose of the Data Protection Act 1998 and EU General Data Protection Regulations (GDPR), the data controller is Zoe Glencross Ltd.

Our nominated representative for the purpose of the Act is Zoe Jones

Personal information collection

Zoe Glencross Ltd may collect and use the following kinds of personal information:

• Information about your use of this mobile app/website-this might include but is not limited to IP addresses, pages of site visited, time spend on the website.

• Personal Information that you provide us with (such as your name/address/ DOB/ …) for the purpose of registering with the app/website.

• Information that you provide us with such as your name/address/ DOB/ …) for the purpose of subscribing to the app/website services.

• Any other information that you send to Zoe Glencross Ltd or any of its branches (such as your name/address/ DOB/ …).

• Information that you provide us with (such as your name/address/ DOB/ …) for the purpose of arranging a quote/visit (anything else).

• Information that you provide us with (such as your name/address/ DOB/ …) for the purpose of requesting more information.

• Zoe Glencross will never provide or sell on your details to third parties.

Using personal information

By providing us with your personal information, you consent to Home Logic using your details to:

• Fulfil any legal obligation or contract between us.

• Administer and improve the usability of this mobile app/website.

• Personalise the app/website for you.

• Enable easier access to and use of the apps/websites services.

• Publish information about you on the app/website as a testimonial of our services, this will only happen once consent has been gained.

• Supply to you services that you purchase through any of our outlets.

• Send to you statements and invoices for services or products purchased.

• Collect payments from you.

• Send you marketing communications, providing you have opted into these services.

Securing your data

Zoe Glencross will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. All information stored will be encrypted and access will be limited to authorised parties.

Zoe Glencross will store all the personal information you provide only for as long as the information is still relevant, after this time it will be removed from our system securely.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site;

any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Third Parties

· Information is only disclosed to third parties for the purposes of managing your account, not for any marketing purposes

· If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to protect the rights, property, or safety of Zoe Glencross, our customers, or others. This includes exchanging

information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

You have the right to ask us not to process your personal data or to rectify inaccurate data. You also have the right in certain circumstances to require that we delete your data. You can exercise your right by checking

certain boxes on the forms we use to collect your data. You can also exercise this right at any time by contacting us at

info@zoeglencross.com.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act 1988 and EU General Data Protection Regulations (GDPR).

Updating this statement

• Zoe Glencross may update this privacy policy by posting a new version within our app/website.

• You should check this page occasionally to ensure you are familiar with any changes.

• We Keep this privacy policy under regular review. This Policy was last updated on 08/05/2018

Contact Zoe Glencross

If you have any questions about this privacy policy or Home Logic’s treatment of your personal information, please write:

by email to

info@zoeglencross.com;

Contact Zoe Glencross

If you have any questions about this privacy policy or Home Logic’s treatment of your personal information, please write:

by email to info@zoeglencross.com;

Copyright and Intellectual Property:

All copyright, design right and other intellectual property rights are that of Zoe Glencross ® solely (registered at IPO Design Registry). Design and product images on this website will remain the property of Zoe Glencross Ltd (copyright).

Unauthorised use of our trademark Zoe Glencross logo and the images within our website for marketing purposes whether in the form of literature or a link to your website is prohibited unless express permission has been sought, authorised and granted in writing by our company. We will happily send out high resolution images for marketing purposes upon request.

Wallpaper

Technical Stuff:

1. InspectEachRoll

Before cutting and hanging this wallcovering, ensure that all rolls have the same batch reference, are in good condition, have no shade variation and that no other faults are present. Please ensure that there are enough rolls to complete the job.

Do not assume that the wallcovering will come off the roll the correct way up. Always refer to the pattern book or check with the retailer.

Examination before hanging is the buyer’s responsibility.No claim can be accepted for hanging incorrect wallcoverings or after wallcoverings have been cut and hung showing defects which were apparent at the time of hanging. In the event of any complaint, please quote the design reference and batch number on this label.

2. Preparation

Walls should be clean, dry and even.
Remove any old wallcovering and loose paint and scrape off powdery, flaky surfaces.
Roughen painted surfaces with sandpaper. Absorbent surfaces should be prepared with an oil based primer ensuring it dries completely before continuing.
New plaster should be allowed to dry out completely.

Metallic effects can be damaged if high levels of alkaline are already present in the walls. Preparing the walls with an alkaline resistant primer should prevent any damage of this type.
For best results we recommend walls are cross lined using good quality lining paper. Sizing the lining paper will aid adhesion. Lining should be allowed to dry completely before hanging the wallcovering.

3. Pasting and Hanging
This is a ‘paste the wall product’. The decorator should paste the wall and not the back of the wallcovering.
A premium quality tub adhesive, or an equivalent good quality pH neutral, solvent-free, fungicide protected, light grade adhesive should be used.
DO NOT USE SELF-MIX ADHESIVES. ALL PURPOSE AND HEAVY DUTY PASTES ARE NOT SUITABLE.
Paste should be evenly applied to the wall to hang 1 length at a time,to an areas lightly wider than the width of the roll.
Butt joins and use a decorator’s brush to smooth down the wallcovering, working from the centre to the edges to express air bubbles. NB. If this is a flocked wallcovering, use only a clean, soft roller, NOT a decorator’s brush.

Avoid squeezing paste out of joins and ensure paste does not get onto the brush or roller.
No paste should be allowed to come into contact with the surface of the paper and hands should be kept clean and dry whilst handling the wallcovering.

Paste will damage the surface, particularly flocked areas. The company cannot accept responsibility for marks or damage caused by paste. Should any paste have been allowed to come into contact with the surface, it should be lightly sponged off whilst moist, using a clean, damp sponge.

Trim top and bottom with a sharp knife or scissors. Ensure wallcovering is firmly adhered as, in the event of fire, loose wallcoverings can contribute to the hazard.
After hanging 2 or 3 lengths, inspect the result to ensure that no shading or other faults are present. No claim for hanging costs can be accepted once more than one roll has been hung.

This information has been supplied in good faith, but without guarantee,and on the understanding that the installer will have decorating knowledge to work with differing site and/or atmospheric conditions.

Please note that all our prices include VAT (Reg number 265 1409 12)